It really does everything
CRM, tasks, internal chat, video calls, website builder, telephony, HR. One login for the whole company.
Plaanly vs Bitrix24
Plaanly vs Bitrix24 for small businesses
We know Bitrix24 well — we have an official connector on Bitrix24.Market. This comparison comes from having seen small businesses use both.
Let's be fair
What Bitrix24 does well
Communication channels
WhatsApp, Instagram, Facebook, website chat — all landing in the same place. It's the strong point.
Generous free plan
Unlimited users on the free tier, with feature limits.
The problem
Where it breaks in a small business
Doing everything has a price: every screen has fifty things, and the team uses five.
Density without hierarchy
Menus inside menus, three ways to do the same thing, its own terminology. Team adoption is risk number one.
Proposals and projects stop halfway
Quotes exist, but no public link with options and acceptance; projects are tasks with a Gantt, no costs or margin against the sold value.
Support and localisation
Translated interface but designed for another market. Ticket support, in English, on higher plans.
Side by side
What changes
| Bitrix24 | Plaanly | |
|---|---|---|
| CRM | Complete, with automations and telephony. | Kanban pipeline, alerts, interaction feed — no buried menus. |
| Channels (WhatsApp, social) | Very strong: Contact Center with every channel. | Native WhatsApp — or keep Bitrix24 and use our connector to see conversations in Plaanly. |
| Proposals | Quotes and invoices; no online acceptance with options. | Branded public link, price packages, tracking, online acceptance. |
| Projects | Tasks, Gantt, Scrum. | Real-time kanban, sprints, timeline, costs and margin. |
| Integrated mailbox. | IMAP webmail with sequences and tracking. | |
| Team and HR | Absences, time clock, company structure. | Leave with balance, payroll, recruitment, calendar. |
| Adoption | Long curve; needs configuration. | One 45-minute session. The team leaves using it. |
| Price | Free with limits; plans per user bundle. | Per user, everything included, no lock-in. |
Bitrix24 features as per the product's public information at the time of writing; always confirm on their site.
Migrate or connect
Two options: migrate, or connect both
If Bitrix24 is just your WhatsApp, you don't need to leave. If it's your CRM, migrate via CSV.
- 1
Connect: Plaanly connector on Bitrix24.Market
Bitrix24 WhatsApp conversations show up in the contact feed in Plaanly. Installs in minutes.
- 2
Migrate: export contacts, companies and deals
CSV from the Bitrix24 CRM; the importer detects duplicates.
- 3
Map the stages
Bitrix24 funnel stages become Plaanly stages. Open deals become leads.
FAQ
Frequently asked questions
Does the Bitrix24 connector sync the CRM?
No — WhatsApp only. Conversations land in the Plaanly contact feed. The CRM migrates via CSV if you want.
Can I use both in parallel?
Yes, and it's common: Bitrix24 for service channels, Plaanly for sales, proposals, projects and team.
Does Plaanly have internal chat?
No. For team chat, stay on Bitrix24, Slack or WhatsApp.
And telephony?
No. Calls are logged as interactions, but Plaanly doesn't make calls.
Shall we put your company in one place?
Tell us what you're using today. We'll show you how it looks in Plaanly.